Returns & Exchanges

We offer exchanges and returns for store credit, we currently do not offer refunds. All return requests must be made within 14 days of the delivery date. No returns or exchanges on sale items. 

Returns must be sent back in their original condition, unworn and unwashed. We cannot return any clothing that shows signs of wear. Initial shipping charges are not refunded. 

Please click here for our returns portal

1. Please click here to request your return/exchange
2. Enter your order number and email address or postcode associated with your order
3. Select the items you wish to return and the reason for the return
4. Select the credit method you prefer
5. Once approved you will receive an email with the next steps 
6. Please allow 2 working days for your return or exchange to be processed once it arrives at our studio

All returns must be shipped to:

If you need any further information, please feel free to email us at hello@susamusa.com.