Shipping & Delivery

We aim to ship all orders within 2 working days of purchase. Orders are sent straight to fulfillment and are therefore final.

UK orders are sent using Royal Mail, please allow 1-2 days working days for delivery. We offer UK Next Day Delivery, order before 4pm Monday - Friday.

International orders are shipped via DHL Tracked. 

International orders take approximately 6-9 working days for delivery. Due to tariff-related delays, shipments to the U.S. may take longer than usual. Parcels are gradually moving through the system and we appreciate your patience. As we manufacture in London our US customers won’t have to pay any tariffs.

Please allow 48 hours for your tracking number & shipping label to update.

Orders refused or deemed undeliverable by the courier will be returned to our studio. If your item is returned to us we will contact you via email once received. If you wish to receive the package payment must be made for a new shipping label.

If you refuse a shipment from Susamusa, you are responsible for the original shipping charges and any Import Fees that are incurred on the package.

If you need any further information, please feel free to email us at hello@susamusa.com.